Returns and refunds
These policies have not yet been reviewed by a lawyer. They are written in good faith and describe what ORU actually does, but they have not been checked against Israeli consumer law, EU/UK distance-selling rules or GDPR.
Wrong size, changed mind
Tell us within 30 days of delivery and we send a different size or refund you. The garment needs to be unworn and unwashed. We pay for the return label; you pay nothing.
Faulty or wrong item
Send a photo to support@wearoru.com within 30 days. A replacement goes into production the same day, and you keep or recycle the faulty one — no return needed.
How to start
Email support@wearoru.com with your order number. You get a reply and a return label within one business day. No forms, no queue.
When the money comes back
Refunds go to the original payment method within five business days of the return arriving, or of a faulty item being confirmed, including the original shipping cost.
Cancelling before it ships
Email within two hours of ordering and we can usually stop production and refund in full. After it enters production we cannot, because the piece was made for you specifically.
Your statutory rights
EU and UK customers keep the 14-day right of withdrawal under distance-selling rules; Israeli customers keep their rights under the Consumer Protection Law. This policy is in addition to those rights, not a replacement.