Returns and refunds
Your right to cancel
If you are buying as a consumer in the EU, Norway or the UK you have fourteen days from the day the parcel arrives to change your mind and ask for your money back, without giving a reason. Email support@wearoru.com and we refund what you paid, including the standard delivery cost, within five business days of hearing from you. That right is yours by law and nothing on this page limits it.
Wrong size
Beyond that, we offer something simpler for thirty days from delivery: tell us the size is wrong and we put the right one into production the same day, at no cost to you.
Keep the first shirt. Do not post it back. Every piece is made to order, so a returned garment cannot go to anyone else, and shipping it across the world to sit in a drawer helps nobody. Give it to someone it fits.
Faulty or wrong item
Send one photograph to support@wearoru.com within thirty days. A replacement goes into production the same day and the faulty one is yours to keep or recycle. If you would rather have the money back than a replacement, say so and you get it.
How to start
Email support@wearoru.com with your order number. You get a reply and a decision within one business day. No forms, no queue, no returns portal.
When the money comes back
Refunds go to the original payment method within five business days of us agreeing them, including the original delivery cost.
Cancelling before it ships
Email within two hours of ordering and we can usually stop production and refund in full. After it reaches the press we cannot, because it is made to order — but your fourteen-day right to cancel after delivery still applies either way.
Your statutory rights
EU, Norwegian and UK customers keep the fourteen-day right of withdrawal under distance-selling rules; Israeli customers keep their rights under the Consumer Protection Law. The thirty-day replacement above is something we offer on top of those rights. It does not replace them, and choosing it never signs away your right to ask for a refund instead.